Summary
Overview
Work History
Education
Skills
Certification
Movies, Music.
Timeline
Generic
Ana Ortega

Ana Ortega

Business Management
Georgetown

Summary

Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.

Overview

3
3
years of professional experience
1
1
Certification
3
3
Languages

Work History

Bilingual Greeter Analyst

CSRA Inc, GDIT
06.2022 - Current

When Working at a Mission USA Embassy ,a Greeter/Analyst will perform the following task:


  • Provide information about application processing at the waiting area but not any specific visa information.
  • Greeters may work outside the Mission building or inside the waiting area of the consular section.
  • Coordinate the queues of Applicants into agreed upon time blocks, according to the time of their appointments.
  • Prepare documents to be picked up by courier vendor. This includes receiving passports from the Mission,
    checking the passports against the manifest provided by the Mission, and alerting the Mission and OM to any
    discrepancies.
  • Assist with arranging GSS mail already properly screened by the Mission’s mailroom in the consular section
    under consular supervision during non-interview hours.
  • Answer routine questions in a professional and efficient manner

from Applicants who visit the Mission

  • Using GIT supplied equipment, screen Applicants and facilitate efficient queuing of Applicants and their entry
    into and movement through the designated areas of the Mission.

When working at a DSC, a Greeter/Analyst will perform the following tasks:

  • Process passports received from Mission on a daily basis by checking the passports into GDIT’s system,
    putting them into envelopes, printing labels, and affixing these labels to the corresponding envelopes for pick up
    by Applicants at the DSC or for pick up by a courier vendor to be distributed in their network.
  • Ensure a high degree of accuracy in processing and managing passports to avoid lost or mishandled
    passports.
  • Manage the inventory of passports and related documents at the DSC; lock passports and related documents
    in safes while being stored for pick up by the Applicants or delivery to the Mission.
  • Prepare any uncollected passports that have been held at the DSC for 30 days for return delivery to the Mission
    following the instructions provided by GDIT.
  • Receive passports from Applicants who drop off their passports and related documents at the DSC.

Junior Accountant

AS Woodworking Establishment
10.2021 - 05.2022
  • Developed strong relationships with vendors through effective communication, leading to better payment terms negotiation opportunities.
  • Increased efficiency in accounts payable processing by verifying vendor invoices against purchase orders and contracts.
  • Assisted in budget preparation and monitoring for increased cost control and profitability.
  • Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.

Online Coordinator

Cottage Home Care
05.2021 - 08.2021
  • Entering Timesheet on the company's online payroll.
  • Following up with caregivers,patients and management in timely manner to provide reports on a daily basis.
  • Receiving training with managements for daily challenges with customers.
  • Contacting Insurance Companies to verify coverage on the patients payments.
  • Checking Prebilling (fortnigh)t for Employees Payments.

Education

High School Diploma -

Phoenix Academy
Guyana
05.2001 -

Computer Studies (Microsoft Office Applications)

Computer World
Guyana
05.2021

Office Management And Computer Studies

Computer World
Guyana
07.2024

Business

Coursera
06.2021

Skills

  • Guest Relations
  • Professional Appearance
  • Initiative and Self-Motivation
  • Conflict Mediation
  • Bilingual
  • Strong Work Ethic

Certification

[Area of certification] Training - [Timeframe]

Movies, Music.

Music helps me feel more motivated every day because of its great meaning, depending on the genre.

Movies are my way to escape reality and immerse myself in different fantasies.

Timeline

Bilingual Greeter Analyst

CSRA Inc, GDIT
06.2022 - Current

Junior Accountant

AS Woodworking Establishment
10.2021 - 05.2022

Online Coordinator

Cottage Home Care
05.2021 - 08.2021

High School Diploma -

Phoenix Academy
05.2001 -

Computer Studies (Microsoft Office Applications)

Computer World

Office Management And Computer Studies

Computer World

Business

Coursera

[Area of certification] Training - [Timeframe]

Ana OrtegaBusiness Management