AMAKA CHIJIOKE-OKEKE
Stoke on Trent
Summary
I hold a Masters degree in Automotive engineering in Staffordshire university UK with sound knowledge of Ricardo wave-build software. To build an institution where my intellectual abilities in the Automotive Engineering and Technical service field will be timeless in its relevance to achieving organizational and self-goal/growth. FORD MOTOR COMPANY STAR ID: 001101132
Overview
19
19
years of professional experience
Work History
Technical/Service Advisor
Coscharis Motors Limited
08.2018 - 01.2023
- Assessing warranty jobs and making recommendation
- Giving technical advice and information to customers
- Creating of job cards, quotations and invoices
- Taking inventory on the customers’ vehicles.
Service Advisor/Customer Care
Coscharis Motors Limited
09.2009 - 09.2018
- Assessing warranty jobs and making recommendation
- Giving technical advice and information to customers
- Creating of job cards, quotations and invoices
- Taking inventory on the customers’ vehicles.
Service Advisor
Coscharis Motors Limited
06.2007 - 01.2009
- Assessing warranty jobs and making recommendation
- Giving technical advice and information to customers
- Creating of job cards, quotations and invoices
- Taking inventory on the customers’ vehicles.
Service Technician
Coscharis Motors Limited
04.2006 - 01.2007
- Servicing of Land Rover vehicles. Using Diagnostics machine
- To diagnose faults on Land Rover vehicle. Repairs of Land Rover vehicles.
Electrical Engineer
National Youth Service Corps (NYSC)
01.2004 - 01.2005
- Maintenance of Electrical machines
Education
Masters - Automotive Engineering
Staffordshire University
06.2024
undefined
Chartered Institute of Customer Relationship management
01.2022
B.Eng. - Electrical, Electronics and Computer Engineering
Nnamdi Azikiwe University
Awka, Anambra01.2004
Skills
- Good problem solver
- Attention to detail
- Well presented, polite, tactful & friendly
- Excellent communicator
- Strong organizational & analytical skills
- Strength of determination in producing creative solutions when working in own initiative or as part of a team
- Time Management
- Project management skills
- Ability to multitask & manage conflicting
- Ansys Static structural
- Ansys Fluid fluent
- MATLAB
- INVENTOR DESIGNER MODEL
- RICARDO WAVEBUILD
- MATERIAL SELECTION using Granta Edupack
- Customer satisfaction
- Interpret customer feedback
- Call handling
- Managing customer data
- Customer service
- Listening to customers
- Resolving problems
- Creating a good first impression
- Telephone etiquette
Affiliations
- Member Institution of Engineering and technology (IET)
- Membership no 11011711603
- Member Nigerian Society of Engineers. Ref No G8353
TRAINING
- 2006 Training on WDS, EPQR and GTR by Mr. Micheal Devaux. Land-Rover representative from South Africa
- 2006 Training on Discovery 3 and Range Rover Sport by Mr. Max Technical Manager Sub-Sahara Africa Region.
- July 21, 2007 Workshop on Customer Care by Trustforte Consulting Limited
- March 7-8, 2008 Workshop on Beyond customer Expectation by CIR Research Limited
- April 19, 2008 Workshop on Customer service by Coker and Castle Nigeria Limited
- April 2010 Classroom training on Professional Service Advisor 1 by John Earp Ford Representative from South Africa
- 2011 On-line training on Service Advisor Core Professional
- 2011 On-line training on Service Advisor Advance Professional
- Dec, 2012 Training on Excellent Customer Service held in Johannesburg, South Africa by John Earp
Personal Attribute
- Productive, target-oriented, team player, trouble Shooter
- Determined and speaks English fluently
References
Available on request.
AWARD ACHIEVEMENT:
Service Topper for four consecutive times July-Oct 2020 Ford Moto Company, First place Service advisor World Cup Competition awarded Dec, 2012 In Pretoria South Africa by Ford Moto Company, First place Service advisor awarded by Coscharis Motors TD Oct, 2012, Awarded outstanding performance by Ford Moto Company in South Africa Pretoria.
Timeline
Technical/Service Advisor
Coscharis Motors Limited
08.2018 - 01.2023
Service Advisor/Customer Care
Coscharis Motors Limited
09.2009 - 09.2018
Service Advisor
Coscharis Motors Limited
06.2007 - 01.2009
Service Technician
Coscharis Motors Limited
04.2006 - 01.2007
Electrical Engineer
National Youth Service Corps (NYSC)
01.2004 - 01.2005
undefined
Chartered Institute of Customer Relationship management
B.Eng. - Electrical, Electronics and Computer Engineering
Nnamdi Azikiwe University
Masters - Automotive Engineering
Staffordshire University