Alonzo Mc culluch
Linden
Summary
With knack for organisation and proactive mindset, I excel in managing office operations smoothly. My background in customer service and administration has honed my communication and problem-solving skills. Enjoy working collaboratively and always eager to streamline processes for better efficiency. Confident in supporting teams and ensuring productive work environment.
Overview
10
10
years of professional experience
Work History
Customer Service Advisor
Northern Powergrid
11.2023 - 01.2025
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Input customer information, call notes and personal data onto internal database.
Warehouse Operator
Amazon
10.2023 - 11.2023
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Understood warehouse product placement, enabling efficient picking and packing services.
Customer Service Representative
Citizens Bank Guyana Inc
04.2018 - 07.2023
Store Manager
D & A Enterprise
01.2017 - 03.2018
- Oversaw inventory management, reducing stock loss through effective control measures.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Negotiated with suppliers to secure competitive prices, improving store profitability.
Immigration Officer
Guyana Police Force
07.2015 - 11.2016
- Performed in-depth research to answer complex immigration questions to facilitate successful migration.
- Prepared and submitted detailed reports on immigration activities to senior management.
- Clearly communicated travellers' rights and requirements and diffused stressful situations.
- Collaborated with police and Border Force officials to organise and monitor surveillance operations.
Education
Certificate of Higher Education - Customer Service
Customer Service Training institute
GeorgetownCertificate of Higher Education - Introduction to accounting
SBCS
TrinidadGCSEs -
Mackenzie High School
Linden, GuyanaSkills
- File and data retrieval systems
- Proposal writing
- Invoicing and billing
- Interpersonal communications
- Process improvement
- Expense reporting
- Professional demeanour
- Customer relations
- Project management
Timeline
Customer Service Advisor
Northern Powergrid
11.2023 - 01.2025
Warehouse Operator
Amazon
10.2023 - 11.2023
Customer Service Representative
Citizens Bank Guyana Inc
04.2018 - 07.2023
Store Manager
D & A Enterprise
01.2017 - 03.2018
Immigration Officer
Guyana Police Force
07.2015 - 11.2016
Certificate of Higher Education - Customer Service
Customer Service Training institute
Certificate of Higher Education - Introduction to accounting
SBCS
GCSEs -
Mackenzie High School
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