Art
Allisha DeFlorimonte
Sales Supervisor
Georgetown
Summary
Dynamic Retail Sales Supervisor at Camex Fashion Inc, adept at enhancing customer satisfaction and driving sales growth through effective relationship building and strategic inventory management. Proven ability to train and develop staff, fostering a motivated team environment. Recognized for problem-solving skills and achieving consistent operational excellence.
Experienced with leading retail sales teams to achieve operational efficiency and customer satisfaction. Utilizes strong leadership and communication skills to motivate staff and improve store performance. Track record of implementing effective sales strategies and fostering team-oriented work environment.
Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
Work History
Retail Sales Supervisor
Camex Fashion Inc
05.2025 - Current
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Maintained sales staff by selecting, orienting and training [Number] full-time and part-time employees.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Promoted business' development by building and maintaining relationships with new clients.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Drywall Installer & Painter
Self Employed Services for Yiruma Investment and Services
01.2017 - Current
- Mixed, matched and applied diverse textures to achieve quality finishes.
- Prepared work area, tools and equipment for job site.
- Installed drywall for residential and commercial projects with consistent attention to quality and safety.
- Applied skills in taping, sanding and finishing drywall to meet project specifications.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Finished and trimmed drywall with professional-level quality.
- Received consistent excellent feedback on work quality and customer service.
- Increased customer satisfaction by completing projects within agreed timeline and budget.
- Performed accurate cuts around electrical outlets, plumbing fixtures, and windows for seamless integration of drywall panels into existing structures.
- Reduced noise complaints in multi-unit buildings by installing soundproof drywall.
- Maintained clean and safe work environment, adhering to strict safety protocols to prevent accidents.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Enhanced customer satisfaction by providing accurate and timely quotations for products and services.
- Streamlined the quotation process by implementing efficient organizational strategies and software tools.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
Customer Service Representative
Gizmos and Gadgets
08.2024 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
Teleperformance
07.2023 - 02.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
St Winefride's Secondary School
Georgetown, Guyana 05.2001 -
Skills
Sales strategy development
Store operations
Customer relationship building
Staff training and development
Employee scheduling
Operations
Merchandise display
Task delegation
Store organization
Store maintenance
Inventory control
Cash handling oversight
Budgeting and financial management
Problem-solving abilities
Time management
Cash handling
Sales reporting
Self motivation
Product knowledge
Adaptability and flexibility
Critical thinking
Organizational skills
Team building
Adaptability
Professionalism
Reliability
Physical stamina
Interests
Timeline
Retail Sales Supervisor
Camex Fashion Inc
05.2025 - Current
Customer Service Representative
Gizmos and Gadgets
08.2024 - 05.2025
Customer Service Representative
Teleperformance
07.2023 - 02.2024
Drywall Installer & Painter
Self Employed Services for Yiruma Investment and Services
01.2017 - Current
High School Diploma -
St Winefride's Secondary School
05.2001 -