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Allana Lamazon
Human Resources Assistant,Early Childhood Teacher , Dispatcher, Receptionist, Customer Services Representative
Georgetown,East Coast Demerara
Summary
Dynamic Customer Service Representative with a proven track record at Qualfon, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective management of high-stress situations. Committed to delivering exceptional service and product knowledge, fostering a positive customer experience.
Overview
1
1
Certification
Work History
Customer Service Representative
Qualfon
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Human Resources Development
Guyana Online Academy Gold
Georgetown Public Relations
University of Guyana
Georgetown Early Childhood Education
Ministry Of Human Resources
Georgetown 07.2025
Early Childhood Care And Education
Distance in Continuous Education University of Guyana
Georgetown.08.2023
High School Diploma
Central Demerara Academy
East Coast Demerara 09.2009
Skills
Customer service
Accomplishments
Qualify Hair dresser.
Software
Certification
Customer service
Interests
Dancing, meeting new people, touring
Timeline
Customer Service Representative
Qualfon
Human Resources Development
Guyana Online Academy Gold
Public Relations
University of Guyana
Early Childhood Education
Ministry Of Human Resources
Early Childhood Care And Education
Distance in Continuous Education University of Guyana
High School Diploma
Central Demerara Academy
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