Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Generic
Allana Lamazon

Allana Lamazon

Human Resources Assistant,Early Childhood Teacher , Dispatcher, Receptionist, Customer Services Representative
Georgetown,East Coast Demerara

Summary

Dynamic Customer Service Representative with a proven track record at Qualfon, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective management of high-stress situations. Committed to delivering exceptional service and product knowledge, fostering a positive customer experience.

Overview

1
1
Certification

Work History

Customer Service Representative

Qualfon
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Human Resources Development

Guyana Online Academy Gold
Georgetown

Public Relations

University of Guyana
Georgetown

Early Childhood Education

Ministry Of Human Resources
Georgetown
07.2025

Early Childhood Care And Education

Distance in Continuous Education University of Guyana
Georgetown.
08.2023

High School Diploma

Central Demerara Academy
East Coast Demerara
09.2009

Skills

Customer service

Accomplishments

Qualify Hair dresser.

Software

Microsoft edge, words doc

Certification

Customer service

Interests

Dancing, meeting new people, touring

Timeline

Customer Service Representative

Qualfon

Human Resources Development

Guyana Online Academy Gold

Public Relations

University of Guyana

Early Childhood Education

Ministry Of Human Resources

Early Childhood Care And Education

Distance in Continuous Education University of Guyana

High School Diploma

Central Demerara Academy
Allana Lamazon Human Resources Assistant,Early Childhood Teacher , Dispatcher, Receptionist, Customer Services Representative