Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Greene

Lot 8 First Street, Alberttown, Georgetown

Summary

Proven professional with a robust background in financial and customer service roles, notably at Guyana Bank for Trade and Industry. Excelled in conflict resolution and data entry, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional attention to detail and recordkeeping, ensuring regulatory compliance and confidentiality. Achieved significant improvements in document management and customer trust.

Personable and organized professional with natural aptitude for streamlining administrative processes and enhancing workplace efficiency. Possesses understanding of office management principles and proficiency in using office software to maintain records and schedule appointments. Committed to contributing to smooth operation of workplace and fostering productive environment.

Overview

3
3
years of professional experience

Work History

Debt Administrator

Yokohama Trading
03.2024 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegate tasks effectively to ensure timely project completion without compromising quality.
  • · Monitor accounts receivable aging reports and follow up on overdue payments.
  • · Respond to customer inquiries regarding billing, payment arrangements, and account balances.
  • · Maintain accurate records of customer interactions and payment transactions.
  • Addressed customer concerns through coordinated efforts with sales and finance departments.

Junior Clerk

Guyana Bank for Trade and Industry
04.2022 - 03.2024
  • Enhanced office efficiency by organizing and maintaining accurate filing systems.
  • · Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations
  • · Handled administrative tasks such as filing and document management
  • · Adhered to strict financial and customer data guidelines to avoid breaches and information misuse


  • Calculated accurate values using mathematical skills and appropriate tools.
  • Improved customer satisfaction by addressing inquiries professionally and providing prompt assistance.
  • Maintained strict confidentiality of sensitive information while managing files and records accurately.
  • Completed ad-hoc assignments as requested demonstrating flexibility adaptability within the fast-paced work environment.
  • Provided exceptional customer service at the front desk by greeting visitors warmly and directing them accordingly.
  • Ensured compliance with company policies and procedures through diligent attention to detail in all tasks performed.

Customer Service Agent

Teleperformance
10.2021 - 04.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped a large volume of customers daily with a positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.
  • · Provided exceptional customer service while handling outbound and inbound calls
  • Managed approximately 60 incoming calls per day
  • Documented incidents from clients into structured reports for corporate investigation.

Education

Bachelor of Science - Marketing

UNIVERSITY OF GUYANA
Turkeyen

Social Sciences

The Bishops' High School
Carmichael Street, Georgetown
01-2021

High School Diploma -

St. Joseph High School
Woolford Avenue, Georgetown
01-2019

Skills

  • Customer service & Communication
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Technical (Microsoft, Excel, PowerPoint & Operating Systems [Microsoft, MacOs], Financial Acumen, Regulatory Compliance)
  • Issue & Conflict Resolution

Timeline

Debt Administrator

Yokohama Trading
03.2024 - Current

Junior Clerk

Guyana Bank for Trade and Industry
04.2022 - 03.2024

Customer Service Agent

Teleperformance
10.2021 - 04.2022

Bachelor of Science - Marketing

UNIVERSITY OF GUYANA

Social Sciences

The Bishops' High School

High School Diploma -

St. Joseph High School
Aliyah Greene