Aliyah Greene
Lot 8 First Street, Alberttown, Georgetown
Summary
Proven professional with a robust background in financial and customer service roles, notably at Guyana Bank for Trade and Industry. Excelled in conflict resolution and data entry, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional attention to detail and recordkeeping, ensuring regulatory compliance and confidentiality. Achieved significant improvements in document management and customer trust.
Personable and organized professional with natural aptitude for streamlining administrative processes and enhancing workplace efficiency. Possesses understanding of office management principles and proficiency in using office software to maintain records and schedule appointments. Committed to contributing to smooth operation of workplace and fostering productive environment.
Overview
3
3
years of professional experience
Work History
Debt Administrator
Yokohama Trading
Lot 72 'B' Barrack Street, Kingston, Georgetown
03.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegate tasks effectively to ensure timely project completion without compromising quality.
- · Monitor accounts receivable aging reports and follow up on overdue payments.
- · Respond to customer inquiries regarding billing, payment arrangements, and account balances.
- · Maintain accurate records of customer interactions and payment transactions.
- Addressed customer concerns through coordinated efforts with sales and finance departments.
Junior Clerk
Guyana Bank for Trade and Industry
47-48 Water Street, Georgetown
04.2022 - 03.2024
- Enhanced office efficiency by organizing and maintaining accurate filing systems.
- · Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations
- · Handled administrative tasks such as filing and document management
- · Adhered to strict financial and customer data guidelines to avoid breaches and information misuse
- Calculated accurate values using mathematical skills and appropriate tools.
- Improved customer satisfaction by addressing inquiries professionally and providing prompt assistance.
- Maintained strict confidentiality of sensitive information while managing files and records accurately.
- Completed ad-hoc assignments as requested demonstrating flexibility adaptability within the fast-paced work environment.
- Provided exceptional customer service at the front desk by greeting visitors warmly and directing them accordingly.
- Ensured compliance with company policies and procedures through diligent attention to detail in all tasks performed.
Customer Service Agent
Teleperformance
51 Robb & Camp Street, Georgetown
10.2021 - 04.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped a large volume of customers daily with a positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.
- · Provided exceptional customer service while handling outbound and inbound calls
- Managed approximately 60 incoming calls per day
- Documented incidents from clients into structured reports for corporate investigation.
Education
Bachelor of Science - Marketing
UNIVERSITY OF GUYANA
TurkeyenSocial Sciences
The Bishops' High School
Carmichael Street, Georgetown01-2021
High School Diploma -
St. Joseph High School
Woolford Avenue, Georgetown01-2019
Skills
- Customer service & Communication
- Data entry
- Attention to detail
- Recordkeeping and file management
- Technical (Microsoft, Excel, PowerPoint & Operating Systems [Microsoft, MacOs], Financial Acumen, Regulatory Compliance)
- Issue & Conflict Resolution
Timeline
Debt Administrator
Yokohama Trading
03.2024 - Current
Junior Clerk
Guyana Bank for Trade and Industry
04.2022 - 03.2024
Customer Service Agent
Teleperformance
10.2021 - 04.2022
Bachelor of Science - Marketing
UNIVERSITY OF GUYANA
Social Sciences
The Bishops' High School
High School Diploma -
St. Joseph High School
Similar Profiles
Miranda MaloneMiranda Malone
Petty Cash Administrator at Yokohama TradingPetty Cash Administrator at Yokohama Trading
Jamika RobyJamika Roby
Production Operator at Yokohama TireProduction Operator at Yokohama Tire
Jason NgJason Ng
Director of Sales and Marketing at The Westin Yokohama (A Marriott Hotel)Director of Sales and Marketing at The Westin Yokohama (A Marriott Hotel)