Highly motivated and detail-oriented professional with a proven track record in client management, data analysis, and project coordination. Possesses strong communication and organizational skills, coupled with a deep understanding of sustainability principles gained through academic study and practical experience.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Caribbean International Shipping Services
01.2018 - Current
Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Processed and managed over 500 invoices monthly, ensuring accuracy and timely processing, showcasing strong attention to detail and organizational skills.
Utilized database management systems to track client information and shipment progress, demonstrating proficiency in data management and analysis.
Analyzed and processed complex documentation for shipping compliance ensuring adherence to regulations and facilitating smooth customs clearance.
Coordinated with vendors to ensure timely delivery of services and products.
Researcher
National Agriculture and Research Institute
05.2019 - 05.2020
Conducted over 50 surveys and interviews with stakeholders analyzing crop trends and identifying solutions to improve agricultural sustainability.
Analyzed collected data using Microsoft Excel, generating reports that informed strategic decision-making within the organization.
Developed and implemented strategies to address identified issues, enhancing food sustainability and security.
Collaborated with stakeholders to promote sustainable agricultural practices.
Prepared and presented research findings in a timely and professional manner, demonstrating strong data analysis and reporting skills.
Education
Master of Arts - Global Sustainability
University of South Florida
Tampa, Florida
05-2020
Bachelor of Science - Environmental Studies
University of Guyana
Turkeyen, Guyana
11-2016
Skills
Project Management
Data Analysis
Client Management
Organization Skills
Excellent Communication Skills
Proficient in Microsoft Excel
Attention to Detail
Self-motivated
Timeline
Researcher
National Agriculture and Research Institute
05.2019 - 05.2020
Customer Support Specialist
Caribbean International Shipping Services
01.2018 - Current
Master of Arts - Global Sustainability
University of South Florida
Bachelor of Science - Environmental Studies
University of Guyana
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