Akil Gittens
Client Account Manager
Georgetown
Summary
Professional Client Account Manager with proven track record of driving client satisfaction and business growth. Skilled in relationship management, strategic planning, and problem-solving, with strong focus on team collaboration and adapting to evolving client needs. Adept at leveraging communication and negotiation skills to deliver exceptional results. Known for reliability and consistently meeting and exceeding client expectations.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Client Account Manager
Guyana Shore Base Inc.
01.2026 - Current
- Conducted comprehensive client assessments to identify areas for improvement and potential upsell opportunities.
- Played an instrumental role in winning new business from existing customers through effective relationship building techniques.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Managed a diverse portfolio of clients for optimal account growth and retention.
Business Development Coordinator
Guyana Shore Base Inc. (GYSBI)
11.2024 - 12.2025
- Generated new business with marketing initiatives and strategic plans.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed compelling proposals that highlighted unique value propositions, winning numerous bids for new projects.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Established strategic partnerships with complementary businesses to expand service offerings and reach new markets.
- Negotiated contracts with key partners, securing advantageous terms for both parties.
Senior Buyer (Procurement Lead)
Saipem Guyana Inc.
12.2022 - 10.2024
- Develop and implement strategies for the procurement of goods and services necessary to support construction, engineering, and logistics operations.
- Research and evaluate suppliers, negotiate contracts, and manage relationships with vendors.
- Drafting contracts based on negotiated terms and performed all necessary reviews before being sent for final managerial approval.
- Analyse market trends, pricing, and quality of products to ensure the best value for the organization.
- Collaborate with technical departments to forecast demand, plan inventory levels, and ensure timely delivery of goods and services.
- Collaborate with technical departments to understand short and long-term operational needs and schedule local procurement activities.
- Organise the activities of the local procurement team to ensure compliance with agreed schedule.
- Identify opportunities for cost savings and process improvements.
- Provide guidance and support to junior members of the purchasing team.
- Coordinating and hosting vendor engagement exercises.
Contract Administrator & Local Content Analyst
Saipem Guyana Inc.
01.2021 - 12.2022
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated changes to agreement which might occur during contract lifetime.
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Created policies and procedures meeting regulatory guidelines and compliance standards.
- Researched laws and regulations potentially impacting company policies and procedures.
- Double-checked plans and specifications of contract work for company compliance.
Business Development Supervisor
Ramps Logistics Guyana Inc.
01.2018 - 12.2020
- Marketed Logistics Services to potential clients both within the Oil and Gas Sector and outside.
- Negotiated rates as well as contract terms between employer and clients.
- Ensured operations teams executed scope of the company operations effectively based on contractual requirements.
- Ensured customers were invoiced in keeping with contractual obligations.
- Ensure customer feedback was monitored and necessary changes were made in any reported areas of weakness.
Business Development and Property Management Supervisor
Ramps Logistics Guyana Inc. & Orbis Caribbean
05.2017 - 01.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Supervised the Orbis Property Management Team.
Education
Master of Science - Business Management (Logistics & Supply Chains)
Edinburgh Napier University
Edinburgh, Scotland 05.2001 -
Professional Certification - Supply Chain Management
The Centre for Local Business Development
Georgetown, GuyanaBachelor of Laws - Law
University of Guyana
Georgetown, Guyana01.2018
General Certificate of Education (GCE)- A Level - undefined
School of The Nations (Sixth Form College)
Georgetown, Guyana07.2013
High School Diploma -
Queens College
Georgetown, Guyana07.2011
Skills
Teamwork and collaboration
Accomplishments
- Former member of the Dorado Swim Club Guyana Second Dan Black belt as well as former Assistant Instructor (Shotokan): Japan Karate Association
- Graduated with Bachelor of Laws from the University of Guyana (2018)
- Attended and completed training seminars at the Centre for Local Business Development in Introduction to Oil and Gas; Health, Safety, Security, and the Environment (HSSE); as well as Procurement (2018)
- Successfully completed the TRACE Global Anti-Bribery Compliance Training Course(2019)
- Completed first 3 modules of the Centre for Local business Development's Supply Chain Management Course (Date of commencement September 2020)
- Procurement, Contracts and local Content Lead within a key EPCI contractor (3+ years).
Timeline
Client Account Manager
Guyana Shore Base Inc.
01.2026 - Current
Business Development Coordinator
Guyana Shore Base Inc. (GYSBI)
11.2024 - 12.2025
Senior Buyer (Procurement Lead)
Saipem Guyana Inc.
12.2022 - 10.2024
Contract Administrator & Local Content Analyst
Saipem Guyana Inc.
01.2021 - 12.2022
Business Development Supervisor
Ramps Logistics Guyana Inc.
01.2018 - 12.2020
Business Development and Property Management Supervisor
Ramps Logistics Guyana Inc. & Orbis Caribbean
05.2017 - 01.2018
Master of Science - Business Management (Logistics & Supply Chains)
Edinburgh Napier University
05.2001 -
Professional Certification - Supply Chain Management
The Centre for Local Business Development
Bachelor of Laws - Law
University of Guyana
General Certificate of Education (GCE)- A Level - undefined
School of The Nations (Sixth Form College)
High School Diploma -
Queens College