Aduni Hutson
Franciana
Georgetown
Summary
Organized, passionate Service Representative and Appointment Setter with more than five years of experience,dedicated to offering exceptional assistance to team members and clients. Creating schedules, coordinating appointments, assisting with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries and exceeding set targets.
Overview
10
10
years of professional experience
Work History
Appointment Setter
ADJ Business Services
Georgetown, Guyana
01.2021 - 12.2023
- Identified potential clients.
- Addressed client inquiries and updated database information.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
Customer Service Representative
Teleperformance Guyana
Georgetown, Guyana
07.2019 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant
ScotiaBank
Georgetown, Guyana
03.2016 - 08.2018
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
Fire Point Establishment
Georgetown, Guyana
09.2013 - 01.2016
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues and participated in team meetings and training sessions to stay informed about product updates and changes.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
St. Rose's High School
Greater Georgetown, Guyana 05.2001 -
Skills
Clear Communication
Computer Skills
Overcoming Objections
Natural Script Reading
Positive Attitude
Telephone Etiquette
Customer Retention
Payment Processing Knowledge
Client Relationship Management
Data Entry Expert
Follow-Up Skills
Scheduling Appointments
Calendar Management
Lead Qualification
Timeline
Appointment Setter
ADJ Business Services
01.2021 - 12.2023
Customer Service Representative
Teleperformance Guyana
07.2019 - 10.2020
Administrative Assistant
ScotiaBank
03.2016 - 08.2018
Customer Service Representative
Fire Point Establishment
09.2013 - 01.2016
High School Diploma -
St. Rose's High School
05.2001 -