Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Abeni David

Summary

Dynamic Operations Supervisor with a proven track record at Teleperformance Guyana, excelling in performance monitoring and staff supervision. Enhanced team productivity through effective training and coaching, while implementing workflow improvements that elevated operational efficiency. Skilled in task delegation and adept at maintaining open communication with management to drive success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Teleperformance Guyana
07.2019 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Administrative Supervisor

Teleperformance Guyana
07.2019 - Current
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Education

Diploma - Public Managment

University Of Guyana
11-2025

Diploma in Commerce - Business Administration And Management

Government Technical Institute
12-2015

High School Diploma -

Friendship Secondary
East Bank Public Road
12-2013

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.

Certification

Six Sigma Learning - White Belt

Six Sigma Learning -Yellow Belt

Global L&D Supervisor Recommended Learning

Additional Information

I am a highly motivated and detail-oriented professional with a proven track record in customer service and administrative roles. I take pride in my ability to handle responsibilities efficiently, meet deadlines, and maintain a high level of professionalism in all tasks."Holding Six Sigma White and Yellow Belt certifications, I have a strong understanding of process improvement methodologies. I am passionate about identifying inefficiencies and implementing solutions that enhance productivity and reduce waste."

Timeline

Operations Supervisor

Teleperformance Guyana
07.2019 - Current

Administrative Supervisor

Teleperformance Guyana
07.2019 - Current

Diploma - Public Managment

University Of Guyana

Diploma in Commerce - Business Administration And Management

Government Technical Institute

High School Diploma -

Friendship Secondary
Abeni David