Leath Hanzel Renville
Information Technology
Georgetown,Guyana
Summary
. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service while maintaining quality and efficiency.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Computer Technician
Mercy Hospital
- Troubleshot and resolved hardware, application, and network issues escalating from organization support with a 100% success rate.
- Replacement of non-functional hardware components and diagnostic for proper setup, software installation, virus removal, troubleshooting computer network connection and proper setup for optimal connectivity.
- Securely and efficiently back up client data and perform data restoration onto repaired units.
- Researched and handled any client inquiry regardless of experience in the field in question.
- Updated and validated data into Excel to facilitate management and exporting.
Information Technology officer
Georgetown Public Hospital
- Design, install, configures, and maintain the corporate Local Area Networks and Wide Area Network.
- Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures.
- Participate in projects, planning, implementation and interfaces with the various Technology Support Teams as well as proactively monitors all systems to achieve high system availability and ensuring exceptional support experiences.
- Provides Second Level Technical support on all Technology Production Systems within the GPHC.
- Administrator CCTV systems to maintain maximum uptime.
- Implement, Administrator and maintain all Servers, Routers, switches, and wireless devices.
- Administrator and maintain all Microsoft Windows Domain services within a Hyper-V Infrastructure.
- Secure network by developing network/ internet access policies.
- Oversee network security of internal and external user access Research and recommend innovative ideas to improve workflow and network administration tasks.
- Maintain and monitor network performance by performing network monitoring and analysis and performance tuning.
- Maintain and develop disaster recovery and backup policy.
- Provide support per request from various departments, investigate and troubleshoot and resolve technical issues.
- Maintain IT Inventory and ensure adequate levels of equipment.
- Administrator core company software and cloud services.
- To assist in installing PC software upgrades system as necessary.
- Any other related functions that may be assigned to you within the scope of employment from the Head of Department.
Computer Technician
Guyana Net
01.2010 - 01.2013
- Offering technical support and teaching customers how to utilize computer correctly, install, configure and set-up dial-up and DSL service for local businesses and clients.
- Setting up handwear, as well as installing and configure software and drivers, maintaining and repairing technological equipment and peripheral device, managing security options and software in computers and networks to maintain privacy and protection from attacks.
- Troubleshooting system failures or bugs and providing solutions to restore functionality, keeping records of repair and fixes for future reference, arranging maintenance sessions to discover and mend inefficiencies, performing regular upgrades to ensure system remain updated.
- Key Achievements:.
- Designed multiple office network for local businesses, which increased referral business by 50.
Education
Caribbean Secondary Education Certificate (CSEC) -
Computer Technician Package – Operating Systems (A), PC Repair & Maintenance (A), Networking Essentials (B) Laboratory System Technologies- Disa Lab 16.04 Super User Certified WebTMA Administrator Ambra Pacs Set=up and Educational Workshop Ambra Pacs Installation Microsoft Microsoft Certified Solutions Associate: Windows Server 2016 (M.C.S.A) Health Care IT - undefined
Associate Degree - Information Technology
University of Guyana
11.2021 - 01.2023
Skills
Operating system testing
Peripheral repair
Email account set up
Desktop and laptop installations
Virus and malware prevention
Computer imaging
PC refurbishment
Hardware and software installation
Technical Analysis
Technical Support
Help desk support
Network component installations
PC decommission management
Security best practices
Timeline
Associate Degree - Information Technology
University of Guyana
11.2021 - 01.2023
Computer Technician
Guyana Net
01.2010 - 01.2013
Computer Technician
Mercy Hospital
Information Technology officer
Georgetown Public Hospital